FAQ's

How long will my order take to make and ship?

Please allow approx 5 business days for your order to be made and shipped. Generally it is a lot less,but following busy periods it can take a little longer. If you need your order in a hurry, please send us an email to check the approx processing time. Please note that no orders will be shipped until your order has been paid for in full and cleared funds have been received.

Does your studio operate every day?

Our studio operates Monday, Wednesday, Thursday and Friday. Our studio is closed on Tuesday and generally no packages are posted on this day either. Our studio does not operate on weekends.

Discount codes

Please ensure that you add our email address to your safe contacts list. We send out emails every now and then with special offers - so you don't want to miss out!

How do I tie our top knot headbands?

Visit our blog post which contains a video link explaining how to tie your top knot headband.

How do I know what size top knot headband to order?

They are available in 3 sizes and come untied:

Small – to fit up to 12 months (approx)
Medium – to fit up to 3 years (approx)
Large – to fit from 3 years – adult (approx)

***If you like the bow knot look, select the next size up!

Please note that for the older styles (less stretchy) Small will only fit up to 6 months approx – this is indicated in the item description.

Are your hair clips fully lined?

Yes, we use 45mm alligator clips which are fully lined with grosgrain ribbon and each comes with a non-slip silicone grip. Therefore there is no nasty metal coming into contact with your child’s scalp.

Will the hair clips stay put in my little one’s hair?

The non-slip silicone grip assists the hair clips in staying in your little ones fine hair. The feedback from mum’s has been very positive about the grips that we use.

How long will my parcel take to arrive?

All orders will be made (please allow approx 10 Business Days) and shipped after we have received cleared funds into our bank account. In most cases your order will be made and shipped within just a few days. During busy periods, please allow up to 14 business days for your order to be made and shipped after payment has cleared.

Australia Post is used to ship most orders. To assist in estimating postage times please visit the Australia Post website in most cases parcels will be shipped from postcode 3798. We do on occasion, use Couriers Please as well.

Shipping and Handling

Due to the handmade nature of our products, all orders are generally shipped within 10 days of cleared payment (often a lot less!). We use Australia Post for all of our shipping. We do our best to ensure that your items arrive safely by packaging them accordingly. If you have selected a postage option with tracking, you will be advised of the tracking number which you can then use to track your item through the Australia Post website. Suggested delivery times can also be accessed via this website: www.auspost.com.au.

Parcel Rate: These items will be posted in either a box to protect the contents such as hard headbands or a satchel with the items well wrapped to ensure safe transit. These items come with tracking.

What payment options do you offer?

Payments accepted include:

PayPal
Shopify Payments – credit card

Returns Policy

Please inspect your items as soon as they arrive and contact us immediately (no later than 5 days after receiving your order) if there is a problem with your order. While we take every care to ensure that your order is correct, sometimes mistakes are made, so please let us know and we will do our best to rectify it for you quickly.

If you believe that your item is faulty please contact us within 5 days of receiving your item. It should be returned in the original packaging and be unworn. If it is determined by Cheeky Little Fox that the item is faulty it will be exchanged for you and re-issued free of charge.

There are no returns, refunds or exchanges available on custom made or sale items.

There are no refunds for change of mind and incorrect size selection, however exchange is offered. If you change your mind, the product must be returned in original packaging and in unworn/unused condition at the purchaser’s expense with tracking details. It must also be accompanied by a prepaid, self-addressed satchel (with tracking) for the new items to be posted out in. The items must be received by Cheeky Little Fox within 7 days of initial contact.

They can be returned to the following address: Cheeky Little Fox, Unit 4, 14 Hamersley Drive, Clyde North, VIC 3978

If your item is damaged in transit please do not throw out packaging. Contact us and Australia Post and we/they will advise you of how to proceed.

Safety

Safety is very important to us at Cheeky Little Fox. All of our products are handmade using high quality materials. Most contain small parts and while every measure has been taken to ensure that they are secured safely, it is important to ensure that children are always supervised by an adult when wearing our products. Please also ensure that hair clips, beanies and headbands are removed before your child goes to sleep. Our hair/head accessories and hair clip organisers are not toys. Please also dispose of any plastic packaging immediately.

GST

Please note that prices displayed include GST.

Other

Please note that due to the handmade nature of our products and the natural variation of pattern placement and of fabric design, products may not be exactly as pictured on this website. Please also note that the settings of your monitor may also alter the colour of the items.

Please note that due to the variations in monitor settings the colours shown on your screen may differ from the actual colour of the items.