Returns
Please inspect your items as soon as they arrive and contact us immediately (no later than 5 days after receiving your order) if there is a problem with your order. While we take every care to ensure that your order is correct, sometimes mistakes are made, so please let us know and we will do our best to rectify it for you quickly.
If you believe that your item is faulty please contact us within 5 days of receiving your item. It should be returned in the original packaging and be unworn. If it is determined by Cheeky Little Fox that the item is faulty it will be exchanged for you and re-issued free of charge.
There are no returns, refunds or exchanges available on custom made or sale items.
There are no refunds for change of mind and incorrect size selection, however exchange is offered. If you change your mind, the product must be returned in original packaging and in unworn/unused condition at the purchaser’s expense with tracking details. It must also be accompanied by a prepaid, self-addressed satchel (with tracking) for the new items to be posted out in. The items must be received by Cheeky Little Fox within 7 days of initial contact.
They can be returned to the following address: Cheeky Little Fox, PO BOX 4180, CROYDON HILLS, VIC, 3136
If your item is damaged in transit please do not throw out packaging. Contact us and Australia Post and we/they will advise you of how to proceed.
Our policy lasts 5 days from receiving your items. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@cheekylittlefox.com.au.
Sale items
Only full priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cheekylittlefox.com.au and send your item to: PO BOX 4180 CROYDON HILLS Victoria AU 3136.
Shipping
To return your product, you should mail your product to: PO BOX 4180 CROYDON HILLS Victoria AU 3136
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please ensure that you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
